Trader Questions About Daytrading University:
do I change/update my credit card in Paypal (update expiration date and/or use a new credit card)?
If you need help updating your information, you can contact paypal help at the contact phone number here:
Here's 2 additional articles that tell you how to update your .cc info within paypal:
do I set up my
monitors for trading?
Here's sample screencaps of my personal eSignal primary trading monitor for each of several different types of trading:
Swing and day trading stocks and ETFs? http://www.DaytradingUniversity.com/StocksETFs.gif
Related courses: StockTradingSuccess.com, ETFMastery.com, BreakoutMastery.com
Q: What stocks are you currently following and/or trading?
Here's a quotebox (eSignal format) of my current watchlist for learning from:
These are not trading recommendations; do not buy nor sell stocks based on what's
in this list; I'm providing this as an educational resource to learn from. I will be posting
watchlists and workstation layouts for other charting platforms eventually as well.
I Have This Trading
Can Your Course
Help Me? What
Should I Do?
How Can I Stop
In My Trades? Which
or Videos Is
Best For Me? How
Can I (...) In
What chart software should I use? How does this indicator work? What broker
should I use? How do I set up my software for trading? How long
it take for
to become a successful active trader? etc..
Since I'm not a registered investment advisor, I cannot (by law) answer individual questions
regarding suitability of which course(s) are best for you personally. Even if I had time to answer
the staggering volume of questions I get via email each week, I simply cannot do that.
It's not that I don't want to help each of you who writes in; however I must remain fully
matters. You can see plenty of preview videos on the sites that you
can review to help you see the quality and content professionalism of what I offer.
the many trading webinars I offer;
Q: How do I access your webinars? What software do you use?
Each webinar is conducted with the GotoWebinar service. You'll need a PC or Mac, speakers and a good internet connection. For hardware requirements, visit: https://www3.gotomeeting.com/m/join_gotomeetingFAQ.tmpl and refer to the help there. There's also help here, at: http://support.gotomeeting.com for reference.
Q: I took one of your webinars months (or years) ago, I forgot to download the recording. Or, "I lost the recording" or "my hard drive crashed and I want the recording". Can you re-upload the recording for me?
Sorry, but absolutely not. I can't manage files for thousands of individual traders. Webinar recordings are maintained online no longer than 30 days for my webinars. When ordering it's a Terms of Sale/TOS that you agree to download the recording(s) within 2 weeks of them being posted, and agree to never contact me after 30 days following a webinar being uploaded to request a re-download link. I simply don't have time or resources to do that. It's your responsibility to download and backup your webinar recordings (I recommend an external hard drive and/or flash memory card or burn to dvd to save backups; most files are 200-500Mb in size). Here's a forum post on the topic. Thanks in advance for following this simple rule.
Q: I travel a lot, how can I access your download areas, since you have a 3-IP address restriction on all your download areas?
As a term of service, I restrict download access to a maximum of 3 unique IP addresses. This is to protect against unauthorized password sharing, which is rampant among the (fortunately few!) dishonest people on the internet. We use very strict IP address monitoring security software that auto-disables logins if a password is used from more than 3 unique IP addresses. This is fine for the majority of our traders, who login from a single home and/or office location. Illegal password sharers see this page.
Here's what it looks like, from our admin screen: login security -- as you can see it's very accurate. I see exactly what IP address and city/location everyone logs in from, and actively monitor this actively. It's ok to have a dynamic IP address with your ISP, since the first two octets remain the same (only the last two would change); but if all 4 are different, it knows that a different ISP/location has been used, and locks out the password.
This is okay: (person has IP with dynamic ip, ok as long as first two octets remain the same)
this is not ok (person is using multiple locations and/or password sharing):
We reserve the right to turn over suspected password-sharing IP data logs to law enforcement personnel for criminal investigation of 'theft of service' charges per applicable case law protecting our rights in this matter.
We have a zero-tolerance policy for attempted theft or password sharing and will take password-sharers to court and/or file criminal theft charges against them.
For traders who travel, we require that you wait until you're at your home/office regular main login location to login and access downloads, so that your IP address count remains under the 3 threshold. Thanks for your cooperation.
Q: Do you offer any discounts, or sales? What if I've taken other courses of yours?
Because our pricing is already an exceptional value, and priced much lower than competitors (many of whom charge $2500 - $5K and more for trading education), we do not offer any discounts. When we launch a new trading series, it's typically offered with a time-limited "early-bird" special price, however, which has a deadline. That's why it's a good idea to stay on the email list, so you can learn about these exclusive new-course launch specials. All courses, webinar series, seminars and services are sold separately, and all sales are final.
We do offer discounts on re-takes of the same course, however.
Retaking courses -- save on your second year:
I do offer modest discounts if you want to take a new year of training for a specific course that you'd taken in a prior year, to re-take the same course, with new examples and new webinars that I cover in the current year. For example if you'd been a member of BreakoutMastery.com in 2014 and want to renew/retake new Breakout Mastery webinars with me in 2015, I can offer a discount off for a renewal/returning member, for continued new webinars in that same course series you originally registered for (not for a different course).
Contact me for details using your original email that you placed an order for, to ask about a renewal rate. For example, your email would say something like "Ken I was an Breakout Mastery system owner in 2014 (here's my order number...) and my webinars were from January 2014 through December 2014; here in 2015 I'd like to renew for access in 2014 since I liked the training, how much is it for me to get access to this year's Breakout Mastery webinars?".
Q: Can you offer me any special deals? I know your offer says (a), can I get (b) instead? Or some other special accomodation that's not listed?
No. With thousands of traders I can't possibly make individual exceptions or cut special one-off deals for traders. Because that wouldn't be fair to those who respected my offer and bought what was provided, plus it would be an administrative and bookeeping nightmare. So do not ever contact me asking for special deals, substitutions, extending deadlines or other exceptions that are different than what I've offered, or you'll be blacklisted, as I don't have time for troublemakers. What I offer is world-class training at reasonable pricing. You wouldn't go into a restaurant and try to order some special meal that's not on the menu; similarly do not ask for special non-advertised deals or exceptions.
Q: I missed a deadline because (insert excuse here). Can you make an exception for me? I didn't see your offer in time. Pretty please?
No. I NEVER extend deadlines, in order to be fair to traders who act in time and order during the time something's on sale. Do not ever ask me to extend a deadline or make an exception, for any reason whatsoever. I often have time limited special offers, if you miss one then that's too bad. Like any special sale, there's deadlines that are fair but firm. People who pester me asking for exceptions to deadlines or offers risk being blacklisted; I do not have time for those who can't respect my fair rules.
Q: Can I see preview video clips of your DVDs and courses before buying?
see generous preview video clips of every single one of our courses on
my sites before buying,
because I want to you see for yourself why this training has been so popular
with active traders.
I'm confident that you'll want to order your courses from me, as thousands of other
since 1999, and am pleased to show you sample preview video clips so you can see what
Additionally, once you are on our newsletter email list you'll be sent access directions to occasional
no-cost webinars we offer, if you wish to see live training with me personally online.
Tip: Only buy trading DVDs after you've been able to watch preview videos first, before
site selling instructional trading dvds should be showing preview video clips
so you can see a sample
of what you're getting before you buy. That's common sense, and you should
At Daytrading University, I'm proud to show you preview video clips of everything I offer, because the
content quality is world-class and has earned industry awards, trader testimonials and more.
Q: Webinar scheduling: How does it work? See main schedule at www.TradeMastery.com/calendar/
Most of our evening webinars are held 8-9pm Eastern time, using Gotowebinar. We also provide high-resolution (1920x1080 bluray quality .wmv) video downloads of each session in all of our for-pay courses, in an individual password-protected download area. That way, you can still watch the event even if you can't make it live, by downloading and watching the complete video version. All webinar series and courses sold separately.
If you wish, for any of our paid events you can submit a support ticket with questions you may have about the topic (send it in at least 12-24 hours before the webinar is scheduled to start), and I'll answer those during the event, so you can see the answers in the downloadable version, in case you can't make it live...another Daytrading University trading webinar advantage.
The Schedule for each webinar is posted on the individual website of the webinar series you've paid for, so you can see what the upcoming schedule is, and mark your calendar. In the event any webinar needs to be rescheduled due to unforeseen circumstances, we'll send you an email with the new date and registration link. All sales are final for all products, services and courses.
If for any reason a webinar or seminar event series needs to be permanently cancelled due to unforeseen circumstances or emergency, you'd get a pro-rated refund for any undelivered sessions (we've never had to cancel a webinar series; 100% of them have been delivered).
Another Daytrading University advantage: outstanding customer service webinar deliverability. In over 13 years of doing webinars, all of them have been delivered and well over 99.9% on-time (in fact of thousands of webinars, I've only had a single webinar be late, due to pc power supply going out, which we were able to quickly fix). We've never had to cancel nor reschedule any webinar series, ever, as of January 2013.
Q: Can you provide webinars at different times than those on your sites?
Answer: No, because we set the time to meet the needs of the majority of our traders; most people can make it from 8-9pm ET. However for those with different schedules (in Asia, Europe, or in the US with a work schedule that prevents you from attending live), you still get the high-resolution complete video download, included for our premium/pay webinar series..
Q: What's the difference between the online course, ChartScans alerts, your DVD systems, webinars, 1-year programs, and the downloadable videos? If I buy one, do I get others included?
The content in each is different, so there is little or no overlap; the training is intended to build on each other, like university classes build upon each other, or books/videos that cover different topics. If there are specific bonuses offered with any one course, they will be listed on the course information page. Everything at Daytrading University and our other sites (ChartScans.com, StockTradingSuccess.com etc.) are all sold separately and purchase of one product/service does not include access to others.
You Take Alternate
we accept Visa/Mastercard
for all items and services
available at Daytrading
University and are not set up to accept money orders or checks. Please use Visa/MC.
Q: If I add something to my shopping cart, then leave the page and re-visit the page a second time, it increments the price; how do I clear the shopping cart to start again so I can place a single order?
That's easy - just scroll down and click the white "Return to Cart" button, click "Clear Cart", and restart. At the bottom of the page, at lower right you'll see this button; just click this:
Tip: You can also
reach this site by
http://www.dtu1.com or http://www.kencalhoun.com
into your browser
Q: Can I ask trading related questions by email if I buy one of your products?
No - I'm a busy trader and do not have time to answer individual questions, except during the premium webinars I deliver, during which I generously answer all trader questions (I've stayed around as long as 1-2 hours after webinars just to answer everyone's questions, from thousands of traders who've attended my online webinars).
Just because you buy a product does not entitle you to a lot of free consulting time/emails. I do not answer individual trading related emails.Do not buy anything here and expect to be able to get free consulting time/trading questions answered by email; that is not included. Your product is included. You do not get unlimited email Q&A support (except for questions related to product delivery etc).
Q: Ken, can your training definitely guarantee that I'll become a consistently profitable trader?
No. Anyone who claims to help traders become "consistently profitable" is dishonest and in violation of SEC and FTC regulations. Typical trader results are that all traders lose money and most are not profitable. I make no profitability claims of any kind — because that would not be honest. Yes trading is exciting, and yes there's lots of potential to make money... but most traders lose money and don't become profitable, even after years of studying. It's a lot harder than it looks.
Anybody that promises profitability is not to be trusted. I tell you the truth -- that most people never make it, that it's hard as heck, and you should be careful about who you learn from. See my post on my TradingTalk.com forum about realistic expectations. Expect to lose, at least at first, for years. That's trading. Go in with your eyes wide open. Most people in the trading vendor industry are either non-trading failed "chart talking only" people, or dishonest. Learn from genuine experts who can honestly help you —and even then, don't expect to become a winning trader anytime soon. It just doesn't work like that. It takes years to learn, and it's more about risk/money management than anything else. The "math" of trading, with tiny stops and small incremental gains as the goal, repeated over and over. Nobody can honestly claim to make you a consistently profitable trader. Period.
Q: I am unable to register using your credit card links, why?
We use world-class shopping cart integration with 1ShoppingCart and Authorize.net, the world's biggest payment gateway, to handle all your orders securely. Please make sure you have sufficient available credit and that your address information and CVV code are properly entered when you place your order. If it doesn't approve your order when you try it, it may be due to one of the following reasons:.
1. Your credit card limit has been reached, and/or there's a billing/address mismatch (eg your IP address doesn't match the country of your credit card or your billing and shipping addresses do not match, or cvv code).
2. Your name and/or credit card may be in our blacklist database due to a history of your being a difficult customer, or making an unauthorized refund attempt (which are turned over to our collection agency and/or litigated) at any of our trading websites (anyone on our industry blacklist, e.g. with history of being a difficult customer or a refunder will be refused service and their order disapproved — we reserve the right to refuse service to anyone for any reason we deem fit, and troublesome customers never get a second chance; my time is too valuable).
3. Note: please do NOT try to re-enter an order if it's not approved the first time; contact us using the support link instead. Do not try and re-enter an order if your order status shows as declined.
We prefer that you use paypal, since they're easy to use (just click the paypal button on the shopping cart page once you're ready to place your order); but you can easily use Visa/Mastercard instead.
Multiple IP/illegal password sharing: any IP address that's attempted to login without proper credentials (or anyone who's tried to share passwords) is lifetime-blacklisted from our 1SC merchant account and network of sites.
5. Anyone who sends in multiple support tickets, complaints or is in any way a nuisance to me is automatically blacklisted from being able to buy from me (including IP/cc/lastname and email blacklists). The 1% dishonest or troublesome people are not welcome here, and I keep them out. If upon trying to order you see a blacklist notification and your order won't go through, do not contact us; I don't do business with dishonest/troublesome traders. That helps me focus on all the thousands who've trusted me and are good to work with.
On a positive note, 99+% of my traders are honest, respect my time and value my training, so that's appreciated; they are who I work for. You can see several thousand positive comments across my sites, dozens of video testimonials and more.
Q: What is your refund/returns policy?
As with Amazon.com, none of our DVDs or services or other products are refundable, since they are copyable media. This is to protect us against "serial refunders" and people who are not sincere about purchasing. We've provided preview clips of all videos so that you can see sample content for yourself before buying - so you can see what each video/service provides. Unauthorized refunds will be turned over to our collection agency and/or litigated; our legal terms of sale are binding and enforced, please read them. Unauthorized distribution of our content will be turned over to law enforcement for criminal investigation; we protect our content aggressively in court.
Thousands of traders have been highly satisfied with our systems and products since we started in 1999, as you can see from the video and other customer satisfaction testimonials on the sites. By ordering you hereby agree to our Terms of Sale and Disclaimer.
Q: Can I change courses I'm enrolled in once I've already registered, and get credit towards another one instead?
No -- once you register for a course, you're enrolled in it until it's over. Otherwise it would be an administrative hassle for me, if someone who's in a one-year course wants to stop that one and try a different one instead for example. You can't say for example "I like your new webinar series this month I'm taking, but I think this new one you just launched may be great too, so can I stop one series and apply tuition towards the new one?" No. There's no changing your mind or asking for credit towards a different course you want. I provide ample videos and/or webinars to give traders a good sense of what content is included in courses, plus offer very reasonable pricing, so you can register in course(s) that you think will be meet your needs. Otherwise it would be like going to a restaurant, ordering a meal, eating half of it, then changing your mind and asking if you could get a different meal instead. We don't do that.
Once you register, all sales are final, to prevent dishonest or unscrupulous people from trying to take advantage of me. Many of my traders take multiple courses with me and have been with me for years (thanks!); and I do offer occasional early-bird or rare special offers for various courses.
End User License Agreement (EULA): All DVDs and other materials sold via this and all our other sites are sold with a non-transferable End-User License Agreement and by purchasing from us you hereby agree to not resell nor give away nor otherwise redistribute these DVDs (and/or the content you'll be getting via webinars and downloads) in any manner whatsoever, which is expressly and specifcally prohibited under this sales agreement, to which you hereby agree to in its entirety, by placing your order. You hereby agree to waive any first-sale doctrine rights by purchasing this and agree that it is licensed for your personal use only and that you will remain the end user of the media and content you receive and will not resell nor redistribute either the content or its media in any format, shape or means. All information including DVDs are for private noncommercial home use only and may not be used in any commercial venue nor shown publicly nor for any commercial purpose under any circumstances, nor may be redistributed nor resold via any venue under any circumstances.
institutional traders: if you are a professional market maker, specialist, or floor trader (or want to use our training for commercial use, as a part of internal training for your professional traders), please contact us for institutional pricing. My advanced day & swing trader training DVDs, webinars and course materials may not be used internally by professional/Wall Street trading firms unless a commercial usage license has been ordered. All materials are licensed for usage by individual retail traders only, at the current low pricing on my sites. Institutional pricing is higher. Contact me for details if you need institutional pricing and/or training information. We also book individual training days for trading market makers and floor traders, for bringing us to your location. Minimum on-site training fee is USD$17,500 daily for New York and other domestic USA locations + expenses (including first-class air and accomodations at a 4- or 5-star hotel; international rates are higher, subject to availability). Contact me for booking information and availability. I am currently unavailable for professional/Wall Street client training until late April 2015 at the earliest, due to scheduling constraints.
Q: Ken, you used to teach Level II based training, in your earliest courses from many years ago, like your Advanced Daytrading DVD and in the early module of your online day trading course, why don't you teach Level II trading anymore?
Because Level II is no longer useful for day trading, and is antiquated. It hasn't worked consistently since the exchanges moved over to decimals (from fractions) back in 2001. That's why I stopped teaching it. Level II is a "poker game" nowadays, in which due to algorithmic and HFT/dark pool based trading, mms don't keep their bids available longer than brief seconds, and step off their bid/asks at the first sign of momentum price shifts.
So it's exceptionally difficult to use antiquated methods like shadowing the axe, like I used to do in the 90's day trading days.
You can still see how to trade by following the "ax" (dominant market maker) with my Advanced Daytrading DVD from 2002, and in the early modules of my online day trading course, but that's not a consistent approach anymore, so none of my latest trading courses have it. Level II is currently best used only for those rare traders who scalp large size (greater than 1k shares, to get pennies up to .15 as goals), to get price optimization with specific order routing. Most day traders don't need that specific order-routing/ax data, since we trade from 20-500 shares at a time on breakouts.
Instead, I teach how to use tape reading, which is a much better price-based approach to trading breakouts and pivots.
As one of the original dot-com day traders back in the 1990s, I was one of the very first people in the industry to teach Level II based trading (see the site I used to have for my "Advanced Daytrading™" VHS/DVD course many years ago, for example. Copycat competitors then ripped off a lot of my ideas, and some people are still teaching level II/totalview trading today. Anyone who teaches outdated level II based trading in today's high-frequency trading (HFT) based trading world is showing outdated methods that don't work consistently any more.
Proof: See what top industry expert Don Bright says in this 2012 Technical Analysis of Stocks & Commodities column, he states (and I agree), that "...The addition of the National Market System (NMS) in 2007, where all orders must be routed to the best possible marketplace, made the depth of book even more meaningless. Add to this the unseen “dark pools” of liquidity and subpenny pricing — and well, you get the idea. Don’t waste money on any of these “special services.”
CHARTS: I use www.esignal.com (affiliate link) and the CME feed.
I do not use any
commercial scanner. I scan
BROKER: I use www.interactivebrokers.com since they have $1 commissions and instant executions.
all but the widest-spread
stocks (BIDU, GOOG,
AAPL, NFLX), I
have .4 as my goal for maximum
initial daytrading stops (and usually 1 - 1.5 points for swing stock/etf trades). I use manual stops
since we need to
follow the time & sales
movement in price,
in realtime - I
prefer that to
stops, which may
trigger on a single
the 8-10 prints
I like to see in
the tape. For the ES I like a stop of 3 ticks for intraday trading (tight), and for Forex trading, 20 pips intraday and 60-110 pips for currency swing trades, depending on the pair's volatility and entry chart pattern and other factors.
MONITOR SIZE: I
use 4 widescreen 24" monitors.
Do I Use Daytrading
Where Do I
Got So Much
It's best to start by looking
Then, try our ChartSCANS
Alerts Service. Once you see how well it
works, you'll likely want to join for several months,
and get additional materials such as our videos
and online course. Thousands of traders worldwide
have enjoyed our materials. For those who would
like a step by step approach, we recommend the
- Months 1-3: Online
Daytrading Course : enroll in the course,
study the hundreds of pages of materials and
worksheets, skim through all the charts, and
use it in combination with the video to begin
- Month 2: Get the "Traders'
Secrets" 7 DVD System with Ken Calhoun
and Steve Nison to learn specific trading
- Months 3+ : After trying out the ChartSCANS
alerts, papertrade and practice using the alerts
to learn which patterns make for successful breakout
and gap continuations and fades.
- Months 4+ :
Also consider adding the popular 14-DVD system with Steve Nison and myself, available exclusively at:
http://www.StockTradingSuccess.com <- See the preview videos and trader feedback.
That's my most comprehensive, advanced and best trading system available, done with my colleague
Steve Nison (includes 14 DVDs and more!).
Q: I'm interested in your (course) — can I get a discount from what's on the site?
No — because that would not be fair to traders who paid full price. My courses and educational content are already priced very reasonably, in many cases much less than other trading companies charge. For traders who have been longtime customers and have spent a lot with me, I will on rare occasion offer time-limited "trader loyalty" discounts for specific training programs. For example I offered a discount for a 2-webinar 'tape reading' series I did in March 2012, for those who had bought the Stock Trading Success System, BreakoutMastery.com, TradeMastery.com or ETFMastery.com earlier).
Normally however I do not offer discounts, and I cannot offer individually-requested discounts at all. Any special offers I do will be offered to all traders, during specific timeframes. That's why it's a good idea to stay subscribed to my newsletter, in case I do offer a special bonus or offer for a given service. So please do not contact me saying "Ken I want to buy ___ can I get a special discount?" because the answer is no, because that would not be fair to all the regular traders who pay the regular price.
Q: Are you hiring? Can I work for you? Do you pay for ideas or suggestions?
Hi - no we are not hiring at the current time. While we welcome ideas for new products, jv/affiliate partners, new trading services and other ideas you may have, we do not pay people for suggestions. We get more than we have time to implement, anyways — though all thoughtful suggestions are certainly appreciated.
JV Relationships and cross promos. I'm open to doing these with credible industry figures. See my guidelines for the type of people (character/integrity) I want to work with here:
Here's a new two-webinar approach I pioneered; if you're a well known educator be sure to look at this:
I'm very selective about with whom I work, since most of the trading industry is populated by less-than-credible folks.
Trading Abbreviations & Glossary:
COMPQ: Nasdaq Composite,
also known as COMPQ
2dhi: two-day high, as
in the stock is making a new high over the current
+ previous day's trading high (see chart below)
2dlow: two-day low, the
stock is making a new low under the current + previous
day's trading low (see chart below)
ir: intrarange, as in,
stock is trading either inside the current day's
high/low range, or within the 2day high/low range
fade: going against the
major trend, as in "we're fading GMCR here
after this 3 pt run up on a bear cup reversal if
it loses the 51.5-"
bull cup: a cup pattern,
looks like the letter U
bear cup: an upside down
cup, looks like letter A (or upside down U)
volume pivot: often, after
an extended run, a stock will have a new inflow
of volume, at which point a reversal may occur.
Example, if EBAY drops 1.7 points in 20 minutes
and starts to consolidate, then we see two small
1-minute candles, we may say "EBAY volume
pivot here, long bounce over 57.3+ if tape strong"
tape strong: meaning, if
you see at least 60-70% of transactions in a 1-2
minute timeframe in your time and sales window
go off at the ask or higher
doji, hammer, 3-line break:
get Steve Nisons' books.
sup: support level, as
in the most recent price level at which a bounce,
res: resistance level,
as in the most recent price level at which a stock
turned back, reversal occurred
fibo: fibonacci retracement
level, the 38/50/62% bands within a stock's current
+/- : these are directional
indicators, showing when a stock is starting to
get close to a specific long or short trigger that's
been previously posted in the room
likely be awhile before this new alert is triggered,
as in "EBAY 60.5+ later" meaning, EBAY
long trigger buy once it clears 60.5+, likely to
take at least 10-15 minutes to get there
lol: "laughing out
loud", as in if something funny was said. "Maria's
saying MU strong buy lol"
re: regarding, as in "re
if our SOX gets over 2.1% here" ..
this is where we ask room members to post their
reading on which sectors are strongest and weakest
at any given point in time. a daily routine/drill
designed to help traders identify key money flow
times into/out of sector rotation